- Home
- FAQs
Good to Know
Frequently asked questions
The questions the desk is asked most often, answered plainly. Everything below is how the resort actually runs — timings, what is included, how to get here from Port Blair, and what happens if plans change. If your question is not here, the desk is staffed around the clock and will answer it faster than an email will.
What are the check-in and check-out times?
Check-in is from 10:30 am and check-out is at 8:30 am. Reception is staffed 24 hours, so a late ferry is never a problem — tell us your sailing and we will keep the desk expecting you.
How do I reach the resort?
Havelock Island — Swaraj Dweep — is reached by ferry from Port Blair, about 57 km by sea. There is no bridge and no airstrip, so everyone arrives at Havelock Jetty. The resort is 5 km from the jetty, under ten minutes by road.
Is breakfast included?
Yes. Breakfast is complimentary with every stay and is served in the multi-cuisine restaurant.
What are the meal timings?
Breakfast 7:30 – 9:30 am, lunch 12:30 – 2:00 pm and dinner 7:30 – 9:00 pm, buffet and à la carte at every meal. Room service runs 24 hours for the times in between.
What kinds of room are there?
Twenty-four rooms in all, every one a duplex among the coconut groves with its own private stair. Both types are 145 sq ft with a king bed and sleep two adults and one child. They differ in exactly one respect: the Deluxe Room has a 50 sq ft shower room, and the Deluxe Room with Bathtub has a bathtub in the room itself.
Is there Wi-Fi?
Yes, complimentary Wi-Fi throughout — along with air conditioning, a 24-inch LED television, a refrigerator, a tea and coffee maker and 24-hour hot and cold water in every room.
Is there a swimming pool?
Yes — a secluded outdoor pool with a separate children’s pool, a sun deck and umbrellas. Pool and beach towels are provided.
Can you arrange diving, ferry tickets and island tours?
Yes. The travel desk arranges snorkelling, scuba diving, sea walks, mangrove tours, fishing and water sports, and holds your ferry tickets. It will also tell you plainly when the sea is not worth going out on, which is a service in itself.
Are pets allowed?
Pets are not permitted, and no animals live on the property.
What is the cancellation policy?
Cancel 7 or more days before arrival and the full amount is refunded. Between 5 and 7 days of arrival, 50% of the booking amount is charged. Within 5 days of arrival, or for a no-show, the full amount is charged.
Still Asking
Ask us anything else
For anything time-sensitive — a ferry that has moved, a late arrival, a dive to book for tomorrow — call or send a WhatsApp message rather than an email; it will reach someone faster.